Wholesale & Business
Customer Terms

Eligibility and account approval

A Bakxyshake business account is available to established or newly forming trade buyers who purchase serving tools and counter supplies for a commercial purpose. This includes cafes, scoop and gelato shops, dessert bars, food trucks and mobile units, catering operations, and entrepreneurs preparing to open a serving counter. A personal shopping account on the retail store is not the same as a business account and does not carry the pricing, ordering, or terms described here.

To be considered, you must submit a business account application and provide accurate information about your operation. We typically ask for the legal name of the business, the trading name if it differs, a physical business address, a primary contact, the nature of the operation, and any registration or licensing details reasonable for your jurisdiction. Where you intend to buy for resale, we also ask for the documentation described in Section 02.

Approval is at our discretion. We review each application and may approve it, decline it, or request further information before making a decision. Submitting an application does not create an account or entitle you to wholesale pricing until we confirm approval in writing. We may decline applications that are incomplete, that we cannot verify, or that do not reflect a genuine trade or resale purpose.

You are responsible for keeping your account details current. If your business name, address, ownership, contact, tax status, or resale intent changes, you must notify us so we can update your record. Accounts are intended for use by the business that opened them and the individuals it authorizes; you may not share account access or wholesale pricing with unrelated buyers.

Resale and tax-exempt documentation

If you intend to purchase goods for resale, or to claim exemption from sales tax on qualifying purchases, you must provide valid documentation before that treatment can be applied to your orders. The exact document depends on where your business operates and may include a resale certificate, a seller's permit, an exemption certificate, or an equivalent instrument recognized in your state or jurisdiction.

• Documentation must be current, legible, and issued to the same legal entity that holds the Bakxyshake account.
• You are responsible for confirming that a purchase genuinely qualifies for resale or exemption before claiming that treatment.
• We may verify certificates with the issuing authority and may suspend exempt treatment while a document is under review or after it has expired.

Until we receive and accept valid documentation, orders are treated as taxable where tax applies, and applicable tax is charged at checkout or on invoice. If a certificate later proves invalid, expired, or misapplied, you remain responsible for any tax, interest, or penalty that results, and you agree to reimburse Bakxyshake for amounts we are required to remit on your behalf. Providing resale or exemption documentation is a representation by you that the purchase qualifies; it does not shift responsibility for correct tax treatment onto Bakxyshake.

Minimum order quantities

Wholesale and case pricing is offered against minimum order quantities. A minimum may be expressed as a case pack for an individual item, a minimum number of units per line, or a minimum order value for the account as a whole. The minimums that apply to your account and to specific products are shown on your quote, order form, or account materials at the time of ordering.

Many items are supplied in fixed case or inner-pack quantities. Consumable and multi-pack goods in the catalog already ship in set counts, and wholesale purchasing generally builds on full cases rather than loose units. Where a minimum applies, orders that fall short may be adjusted up to the nearest qualifying quantity, held until they meet the minimum, or repriced at standard retail rates, and we will let you know which applies before the order is confirmed.

Minimums exist so that pricing, packing, and freight remain workable for both sides. We may set different minimums for different product families, adjust them as pack sizes or supply conditions change, and waive or vary a minimum in a particular case at our discretion. Any waiver is specific to that order and does not set a standing entitlement.

Tiered and case pricing

Approved business accounts buy at case and tiered pricing rather than single-unit retail prices. Case pricing reflects the per-unit rate when an item is purchased in its full pack. Tiered pricing offers stepped rates that improve as the quantity or committed volume for a line increases, so a larger or repeating order can unlock a better per-unit price.

The tiers, breakpoints, and rates that apply to your account are set out in your quote or account pricing schedule and are confirmed at the point of order. Pricing may vary by product family, by the size of the overall order, and by whether items are bought as one-off orders or on a standing schedule. Unless a written quote states a firm validity period, quoted wholesale prices are indicative and are confirmed only when we accept your order.

We do not guarantee that a given tier or breakpoint will remain available indefinitely. Rates are reviewed periodically and may change as described in Section 11. Discounts, tiers, and any promotional pricing are not combinable unless we expressly say so, and pricing extended to your account is confidential to your account.

Standing product lists

To make repeat purchasing quicker, an approved account can maintain a standing product list: an agreed set of the items you order regularly, held on your account with their agreed pack sizes and current wholesale rates. A standing list is a convenience for reordering and for setting up scheduled restock; it is not a fixed-price contract and does not commit us to hold unlimited stock of every line.

• You may add, remove, or adjust the quantities on your standing list by contacting us or through the ordering process we make available to your account.
• Prices attached to a standing list reflect current wholesale rates and are subject to the price-change terms in Section 11.
• Availability of listed items remains subject to stock and lead times; a place on your list does not reserve inventory until an order is confirmed.

Where a standing list is paired with our Restock Subscription Program, the schedule, quantities, and any subscription pricing are handled under that program's terms in addition to these. You remain responsible for reviewing your list so it reflects what your counter actually needs.

Payment terms and possible net terms

Unless we have agreed net terms in writing, wholesale orders are payable in full before dispatch, using the payment methods offered to your account. Prepayment is the default arrangement for new accounts and for accounts that have not established a payment history with us.

Net terms are a privilege, not a right. We may, at our discretion and subject to the credit review in Section 07, extend net payment terms such as net 15 or net 30 to established accounts. Where net terms are granted, invoices are due within the stated period from the invoice date, and the specific terms, limit, and any conditions are confirmed to your account in writing.

• Payment must be made in full by the due date without set-off or deduction unless we have agreed a credit or adjustment in writing.
• Late or missed payments may result in orders being held, net terms being reduced or withdrawn, and the account being returned to prepayment.
• We may apply a reasonable late charge or interest on overdue balances where permitted, and you are responsible for reasonable costs of collecting genuinely overdue amounts.

Detailed provisions on invoicing, accepted methods, currency, and billing corrections are set out in our Payment & Billing Policy, which applies to wholesale accounts alongside these terms. If there is a conflict on a wholesale-specific point, these terms govern.

Credit checks

Where you apply for net terms or a credit line, you authorize us to assess your creditworthiness. This may include reviewing trade references you provide, checking business credit information from third-party agencies, and considering your payment history with us. By requesting net terms, you consent to these checks and confirm that the information you have given is accurate.

We may approve a credit limit lower than requested, attach conditions, or decline credit and require prepayment instead. Any credit limit we set is the maximum outstanding balance we will carry for your account at a time; orders that would exceed it may be held until the balance is reduced or prepaid. We may review, reduce, suspend, or withdraw a credit limit at any time, including where payments fall behind, where your circumstances change materially, or where updated credit information warrants it.

A grant of credit is specific to your account and is not transferable. We keep credit and payment information confidential and use it to manage your account and our exposure, in line with our Privacy Policy.

Shipping for bulk orders

Bulk and multi-case orders may ship differently from single retail parcels. Depending on weight, volume, and destination, wholesale orders may move by parcel carrier, by consolidated freight, or on a pallet, and may arrive in more than one shipment. Freight and handling for bulk orders are quoted based on the order and destination and are additional to product prices unless a quote states that shipping is included.

• You are responsible for providing an accurate delivery address and for ensuring the destination can receive the shipment method used, including any access, dock, or appointment requirements for freight.
• Please inspect bulk deliveries on arrival and note any visible damage or shortage on the carrier's paperwork, then tell us promptly so we can help resolve it.
• Risk of loss and the point at which title passes follow the arrangement stated on your order or quote; where nothing else is stated, risk passes on delivery to the address you gave.

General provisions on carriers, timing windows, address accuracy, and damage in transit are set out in our Shipping & Delivery Policy, which applies to wholesale shipments in addition to this section.

Lead times

Wholesale lead times depend on stock position, order size, and the shipping method involved. Items held in stock in the quantities you need generally dispatch on our standard handling schedule. Large orders, full-pallet quantities, and items that need to be replenished may require additional lead time, which we will indicate at the point of quoting or order confirmation.

Any lead time, dispatch date, or delivery window we give is a good-faith estimate, not a guaranteed date, unless we have expressly agreed a firm date in writing. Estimates can be affected by demand, supply, carrier performance, and events outside our reasonable control. Where we expect a material delay to a confirmed order, we will let you know and, where practical, offer to adjust, split, or reschedule the order.

If reliable timing matters for an opening or a seasonal peak, please tell us when you order so we can plan realistically or advise whether a standing list and scheduled restock would serve you better.

Returns for wholesale orders

Wholesale returns are handled differently from single retail purchases because of the quantities and pack formats involved. If goods arrive damaged, defective, or not matching what your confirmed order specified, contact us promptly with your account and order details and, where helpful, photographs. We will work with you to correct a genuine error on our part through replacement, repair, or credit as appropriate.

• Returns of correctly supplied stock require our authorization in advance; unauthorized returns may be refused or delayed.
• Returned goods should be unused, in resaleable condition, and in their original packaging, including full and unbroken case packs where items were supplied by the case.
• Change-of-mind or over-ordered returns of correctly supplied goods, where we accept them, may be subject to a restocking charge and to you covering return freight.
• Opened consumables, hygiene-sensitive items, engraved or otherwise customized goods, and broken case packs are generally not returnable except where faulty.

Nothing in this section limits rights you may have under applicable law for goods that are faulty or not as described. Our general Returns, Refunds & Exchanges Policy applies alongside these wholesale terms; where a wholesale-specific point differs, this section governs.

Price changes

Wholesale prices, tiers, and case rates are reviewed from time to time and may change to reflect supply costs, pack changes, and market conditions. Except where a written quote states a firm price and validity period, prices are not fixed and may be updated. A price shown on a standing product list or in past order history is indicative and does not lock a rate for future orders.

Where a change affects items you buy regularly, we aim to give reasonable notice so you can plan. The price that applies to an order is the price confirmed when we accept that order. If a price changes between the time you place an order and the time we confirm it, we will tell you before proceeding so you can accept, adjust, or cancel the affected lines. We do not apply a price increase retroactively to an order we have already confirmed.

Cancellation

If you need to cancel or change a wholesale order, contact us as early as possible. We can usually amend or cancel an order that has not yet been picked, packed, or dispatched. Once an order has entered fulfillment, been dispatched, or been made or customized to your specification, it may not be possible to cancel it, and any cancellation may then follow the return terms in Section 10.

• Custom, engraved, or made-to-order items cannot generally be cancelled once production has begun.
• Cancellation of a large or special-procurement order that we have already committed to a supplier or carrier may involve costs we have incurred, which we will discuss with you.
• We may cancel or decline an order, or a part of it, where an item is unavailable, where a pricing or listing error is found, where documentation or payment conditions are unmet, or where we reasonably suspect misuse; in that case we refund or credit any prepayment for the cancelled portion.

Cancellation of a standing list or a scheduled restock arrangement follows the notice and process for that arrangement and does not by itself affect orders already confirmed.

Compliance and resale conditions

As a business buyer you are responsible for operating lawfully and for how you use and resell the goods you buy from us. This includes holding any licenses or permits your operation requires, following food-safety and hygiene rules that apply to your premises and service, and complying with the tax obligations attached to your purchases and sales.

• Our serving tools and supplies are intended for their described commercial serving and counter uses; you are responsible for using them accordingly and for training your staff.
• Where you resell items, you must not misrepresent their origin, materials, or intended use, and you must pass on relevant care and safety information to your own customers.
• You may not present yourself as an agent, franchisee, or authorized representative of Bakxyshake, and you may not use our name or branding beyond fairly identifying the products you stock, without our written permission.

Details relevant to food-contact use and materials are set out in our Product Safety & Food-Contact Disclaimer, which you should read where you serve or sell food. You agree not to use your account for any unlawful purpose or in a way that could expose Bakxyshake to liability, and you accept responsibility for your onward dealings with the goods.

Termination

Either of us may end the business account relationship. You may close your account at any time by contacting us; closure does not cancel orders already confirmed or amounts already owed. We may suspend or close an account where these terms are breached, where payments are overdue, where documentation cannot be verified, where we reasonably suspect fraud or misuse, or where we stop offering wholesale terms for your category.

On suspension, pending orders may be held and net terms withdrawn pending resolution. On closure, any outstanding balance becomes payable in accordance with your terms, standing lists and scheduled restock arrangements end, and wholesale pricing ceases to apply to future purchases. Provisions that by their nature should survive, including those on payment of amounts owed, tax responsibility, compliance, and the limits and disclaimers in our general Terms of Service, continue after closure. Ending the account does not affect rights or obligations that arose before it ended.