Product Safety &
Food-Contact Disclaimer

01Scope of this disclaimer

BAKXYSHAKE supplies serving tools and counter accessories for ice cream shops, cafes, food trucks, and independent sellers. Our catalog includes scoops and portioning dishers, cone holders and display stands, serving spoons and spades, storage pans and topping caddies, sauce and topping dispensers, and counter organizers. This Product Safety and Food-Contact Disclaimer describes the way those items are designed to be used, the materials they are made from, and the cleaning and handling practices that keep them safe in a working food environment.

The purpose of this document is to set clear, honest expectations. We are a supplier of equipment, not a food producer, and we do not prepare, package, or serve food to the public. The tools we sell become part of your own service, in your own premises, under your own supervision. Because of that, several important responsibilities remain with you, the customer, and this disclaimer explains exactly which ones.

Nothing in this disclaimer is intended to remove any right you may have under the mandatory consumer-protection or product-safety laws that apply where you operate. Where a term here conflicts with a right you cannot lawfully waive, that mandatory right prevails and the rest of this disclaimer continues to apply. Please read this document alongside our Terms of Service, our Returns, Refunds and Exchanges Policy, and our Product Information and Availability Policy, each of which covers related ground.

02Intended use of serving tools and accessories

Each product we sell is designed for a specific job on an ice cream counter, and it performs best and most safely when used for that job. Scoops and trigger dishers are made to portion ice cream, gelato, sorbet, and similar frozen products. Serving spades and spreaders are made for portioning soft pans and smoothing tubs. Cone holders and carousels are made to present and steady empty or filled cones at the point of service. Storage pans and topping caddies are made to hold mixes, sauces, and dry toppings. Dispensers are made to portion sauces, syrups, and dry toppings. Organizers and rails are made to keep clean tools within reach.

Using a product outside its intended purpose can damage the item, void any applicable warranty, and create a safety risk. Please do not use serving tools to pry, chisel, chip solid ice, or lever frozen product out of a deep-frozen tub with force, and do not strike them against hard surfaces. Cast and stainless tools are strong but are not designed to be used as hammers, scrapers for baked-on residue, or general kitchen utensils for tasks unrelated to serving.

The heat-conductive fluid sealed in the handle of our warm-handle scoop is designed to transfer the natural warmth of your hand to the bowl. It is not a heating element, it should never be warmed on a stove, in an oven, in a microwave, or in boiling water, and the handle should never be pierced, cut, or opened. Exposing a sealed-handle scoop to direct or prolonged heat can damage the seal and make the tool unusable. Let hand warmth do the work as intended.

Dispensers, pumps, and caddies have moving parts such as pump mechanisms, flip gates, and hinged lids. Operate these gently and within their normal range of motion. Forcing a gate, over-tightening a pump, or overfilling a chamber can cause a part to bind, crack, or fail. If a moving part sticks, stop, clean the mechanism, and check for trapped product rather than applying more force.

03Food-contact materials

Our tools are made from materials chosen for durability and cleanability in a food setting: cast aluminum with a heat-conductive sealed handle, stainless steel, food-grade plastics for pans, caddies, tasting spoons, and dispenser bodies, and sealed magnets in wall rails. Surfaces that touch food are intended to be smooth, non-absorbent, and easy to clean, in keeping with the general expectations for food-contact equipment.

Different materials behave differently, and knowing which material an item is made from helps you care for it correctly. Cast aluminum conducts heat and is best hand-washed and dried promptly. Stainless steel resists staining and corrosion and tolerates commercial washing well. Food-grade plastics are light and shatter-resistant but can scratch, stain, or warp if exposed to excessive heat or abrasive scouring. The product page and any included insert describe the material for each item; when in doubt, treat a tool as hand-wash only and dry it by hand.

We source products and their food-contact materials in good faith from our manufacturers and expect them to be suitable for contact with food under normal serving conditions. We are, however, a reseller, and the underlying material composition and any manufacturer certifications are controlled by the maker of each product. If your operation requires a specific written material certification, food-contact compliance statement, or country-of-origin document for a regulated purpose, contact us before you buy so we can tell you what documentation, if any, is available for that item.

04Cleaning before first use

Every item that will touch food must be cleaned before it is used for the first time. New products can carry manufacturing residues, packaging dust, or handling marks from production and shipping, none of which belong on a serving tool. Before an item enters service, remove all packaging, labels, and protective films, then wash the item thoroughly in warm water with a mild food-safe detergent, rinse it fully to remove all detergent, and dry it before use.

Pay particular attention to items with recesses, threads, seams, hinges, and moving parts, such as pump dispensers, twin-chamber shakers, lidded caddies, and trigger dishers. Disassemble these as far as the design allows, clean each accessible surface, and make sure no packaging fragment, adhesive, or residue is trapped in a channel or under a gate before the first fill. A tool that looks clean on the outside may still need attention inside a chamber or around a spout.

First-use cleaning is a food-safety step, not an optional one, and it is your responsibility as the operator. Skipping it can introduce foreign material into food. If an item cannot be cleaned to your satisfaction before first use, do not put it into service; instead, set it aside and contact us so we can help or arrange a return under our Returns, Refunds and Exchanges Policy.

05Washing and sanitizing guidance

Serving tools should be cleaned frequently throughout the day and cleaned and sanitized according to the schedule your local food-safety rules require. General good practice is to wash away food soil with warm water and a food-safe detergent, rinse thoroughly, apply an appropriate food-contact sanitizer at the concentration and contact time stated on that sanitizer's label, and then allow items to air-dry or dry them with clean, single-use or freshly laundered cloths.

Follow the instructions on your chosen sanitizer, not a general assumption, because concentration and contact time vary by product and are what make sanitizing effective. Do not mix cleaning chemicals, and always rinse food-contact surfaces as the sanitizer label directs. Avoid harsh abrasive pads, steel wool, and strong solvents or bleach-heavy soaks on aluminum and plastic items, as these can scratch, pit, discolor, or degrade the surface and make a tool harder to keep clean over time.

Inspect tools as you clean them. Retire any item that has become cracked, deeply scratched, chipped, warped, corroded, or otherwise damaged in a way that could trap food or shed material, because a damaged surface is difficult to clean and sanitize reliably. Store clean, dry tools in a clean, dry, covered place, off the floor and away from sources of contamination, until they are needed. The washing and sanitizing routine you run, and the products you use to run it, are yours to choose and yours to control; this guidance is general and does not replace the specific requirements of your jurisdiction.

06Dishwasher versus hand-wash notes

Not every item is suited to a dishwasher, and using the wrong method can shorten a tool's life. As a general guide, stainless steel items such as the trigger portion disher and stainless serving pieces are typically well suited to a commercial dishwasher. The warm-handle cast-aluminum scoop is best hand-washed and dried promptly to protect its finish and its sealed handle; repeated high-heat dishwasher cycles are not recommended for sealed-handle or cast-aluminum tools.

Items with sealed fluid handles, sealed magnets, delicate moving parts, printed or applied markings, or engraved surfaces should generally be hand-washed unless the product page or included instructions clearly state otherwise. Wall rails with sealed magnets, engraved tools, and dispensers with fine mechanisms often last longer with careful hand cleaning, and disassembling a dispenser to hand-wash its chambers and gates usually cleans it more thoroughly than a single machine cycle.

When a dishwasher is appropriate, secure lightweight and small items so they cannot be thrown by the wash arms, keep plastics away from heating elements and off the lowest rack near a drying element, and let items cool before handling. If any product page, insert, or manufacturer instruction gives a specific care direction, follow that specific direction over this general note, because the maker's guidance reflects the exact construction of that item. When you are unsure whether an item is dishwasher safe, hand-wash it.

07Temperature ranges and limits

Our products are designed for the temperatures found in normal ice cream service: refrigerated and frozen storage, cold serving lines, chilled sauces and toppings, and room-temperature counters. They are made to work with cold and frozen product and to tolerate the warm water and heat of routine washing and, where noted, commercial dishwashing. They are not designed for cooking, baking, deep-frying, open flame, stovetop use, oven use, or microwave use, and they should not be exposed to those conditions.

Avoid sudden extreme temperature changes, such as moving an item directly from a freezer into very hot water, because thermal shock can stress or crack some materials, particularly rigid plastics. Let cold items warm slightly and hot items cool before a wash step where practical. Do not leave plastic pans, caddies, or dispenser bodies in direct sunlight, on or near hot equipment, or against heat sources, as prolonged heat can warp or weaken them.

The sealed-handle warm scoop deserves particular care on temperature. Its handle is designed to be warmed only by your hand. Never place it in boiling water, on a heat source, or in a microwave to warm it faster, and never store it against a heat source. Treat every temperature limit in this section as a hard limit, not a target, and when a product page or insert states a specific temperature range for an item, follow that specific range.

08Not medical or protective devices

The products sold by BAKXYSHAKE are food-service tools and counter accessories. They are not medical devices, personal protective equipment, safety equipment, or devices of any regulated protective class, and they are not intended, tested, or certified for any medical, clinical, therapeutic, diagnostic, protective, or life-safety purpose. Nothing we sell should be used to treat, protect against, or manage any health condition, injury, or hazard.

No statement on our website, packaging, or marketing should be read as a medical, dietary, nutritional, or health claim about food prepared or served with our tools. We do not make any claim that using our equipment will make food safe, sterile, allergen-free, or fit for any particular person. The safety and suitability of the food you serve depend on your ingredients, your recipes, your handling, and your compliance with food-safety rules, not on the tools alone.

If you require equipment that meets a specific medical, protective, or regulated safety standard, our products are not the right choice and you should source certified equipment intended for that purpose. Please do not rely on any BAKXYSHAKE product as a substitute for professional advice, certified safety equipment, or a regulated medical device.

09Allergens and cross-contact reminder

Ice cream service commonly involves major allergens, including milk, tree nuts, peanuts, eggs, soy, wheat, and others, along with additives that some guests avoid. Shared scoops, spades, spreaders, dispensers, and caddies can transfer traces of one food to another if they are not cleaned between uses, and this cross-contact can matter a great deal to a guest with a food allergy or intolerance.

The tools we sell do not create, remove, or manage allergens. Preventing allergen cross-contact is entirely within your control as the operator and is your responsibility. That means deciding when to dedicate a tool to a single product, when to change a scoop or dispenser between allergen groups, how thoroughly to wash between uses, and how to communicate allergen information to your guests. We cannot and do not make any representation about the allergen safety of food served with our tools, because that depends entirely on your ingredients and your handling practices.

Please build your own allergen-control plan appropriate to your menu and your local rules, train your staff to follow it, and keep the tools clean between uses in line with that plan. If a guest asks about allergens, answer from your own knowledge of your ingredients and your process; our disclaimer cannot answer that question for you.

10Small parts, supervision, and child safety

Some of our products, or their components, are small enough to pose a choking hazard to young children. Tasting spoons, small dispenser parts, pump components, hinges, gates, magnets, and hardware such as mounting screws are not toys and are not intended for children to handle or play with. Keep these items, and their packaging and small parts, away from infants and young children.

Wall rails and organizers contain magnets and are mounted with hardware. Sealed magnets should never be removed, swallowed, or given to children, because swallowed magnets are dangerous. Mounting hardware, small fasteners, and any loose parts should be collected during installation and kept out of reach. Packaging materials such as bags and films should be removed and discarded safely and kept away from children.

Our products are intended to be used by trained staff in a commercial or supervised setting. Where children may be present, whether as guests at your counter or otherwise, adult supervision is required, and it is your responsibility to store tools, parts, and packaging safely and to keep small components out of the reach of children at all times.

11Health-code compliance and customer responsibility

Food-safety and health-code requirements are set by the authorities where you operate, and they vary by country, state, county, and city. They cover matters such as approved equipment and materials, cleaning and sanitizing schedules, storage temperatures, allergen handling and labeling, hand hygiene, and record keeping. Meeting these requirements in your premises is your responsibility as the operator, not ours as the supplier of the tools.

BAKXYSHAKE does not warrant, certify, or represent that any product will satisfy the specific health-code, licensing, or regulatory requirements that apply to your business, because those requirements depend on your location, your license class, your menu, and how you use the equipment. Before you rely on a product for a regulated purpose, confirm with your local health authority or a qualified adviser that the item, the material, and the way you intend to use it meet the rules that apply to you.

We are glad to share the product information we hold and to tell you what manufacturer documentation, if any, is available for a given item, but the final judgment about compliance in your operation rests with you and your regulator. Using our tools does not transfer any of your food-safety or health-code obligations to BAKXYSHAKE, and it does not make your operation compliant on its own.

12Warranty of fitness disclaimer

Our products are sold for their described, ordinary purposes as serving tools and counter accessories. To the fullest extent permitted by the law that applies to your purchase, and except for any guarantee or warranty that cannot lawfully be excluded, BAKXYSHAKE does not give any implied warranty of merchantability or of fitness for a particular purpose beyond the item's ordinary intended use as described in this disclaimer and on the relevant product page.

We do not warrant that any product is suitable for a special, unusual, or regulated use you may have in mind, and we cannot know how a tool will be combined with your other equipment, ingredients, recipes, cleaning chemicals, and procedures. If you need a tool to meet a particular specification or to perform a particular non-standard function, tell us before you order so we can confirm whether the item is appropriate; a product is otherwise supplied for its ordinary serving purpose only.

Nothing in this section limits or excludes any liability that cannot be limited or excluded under mandatory law, including liability for death or personal injury caused by negligence, for fraud, or for any consumer guarantee that applies to your purchase and cannot be waived. Where such mandatory rights apply, they operate in full; this section limits only what may lawfully be limited. Please read this section together with the liability and warranty terms in our Terms of Service.

13Changes to this disclaimer

We may update this Product Safety and Food-Contact Disclaimer from time to time to reflect new products, changes to the products we carry, improvements in our care guidance, or changes in the law. When we make a material change, we will revise the "Last updated" date shown near the top of this page, and the version published here is the version that applies to your use of our products.

We encourage you to review this disclaimer periodically, and in particular before you put a new item into service, so you are working with the current guidance. Continuing to use our products after an update means the updated disclaimer applies. If a change would materially affect a right you rely on, we will make reasonable efforts to make the update clear.

14How to reach us

If you have a question about a product's intended use, its materials, or how to clean and care for it safely, please contact us before you put the item into service. We are happy to help you use our tools correctly and to tell you what documentation is available. You can reach BAKXYSHAKE using the details below.