Talk to the people
behind the serve.

How to reach us

BAKXYSHAKE is an online store for ice cream shop supplies and counter accessories — scoops, cone holders, serving tools, storage, dispensers, and station organizers. The fastest way to reach our team is the message form on this page, or by email at the address in the contact block below. We read every message during business hours and route it to the person best placed to help, whether that is a product question, an order update, or a wholesale conversation.

To help us answer in one reply, please include your order number when a message is about an existing order, along with the product names or item codes involved and a short note on what you would like us to do. Clear details up front keep the exchange short and get you a working answer sooner.

What our support covers

Our team handles the practical side of buying and running your serving station. If you are not sure which channel fits, send your note and we will point it the right way.

• Orders

  Order status, address or quantity changes before dispatch, tracking questions, and anything about a package in transit.

• Product questions

  Sizing, materials, dishwasher and care guidance, and help matching a tool to your counter and volume.

• Wholesale

  Opening a business account, tiered case pricing, standing product lists, and scheduled restock for consumables.

• Returns

  Starting a return or exchange, damaged or incorrect items, and questions about eligibility and refunds.

Response times & hours

We aim to reply to every message within two business days. Most notes are answered sooner, but order volume and shipping-carrier delays can lengthen that window during busy stretches. Messages sent over a weekend or on a public holiday are picked up on the next business day.

Where to find each policy

Many questions are answered in full by our published policies. You will find every one of them in the Legal group in the site footer. A few common starting points:

• Shipping & Delivery — dispatch timing, carriers, and where we ship.
• Returns, Refunds & Exchanges — eligibility, timelines, and how a return works.
• Payment & Billing — accepted methods, charges, and invoicing.
• Wholesale & Business Customer Terms — account, pricing tiers, and standing lists.
• Product Safety & Food-Contact Disclaimer — materials and safe-use guidance.
• Privacy and Cookie policies — how we handle your information.

For anything not covered there, the message form on this page reaches the same team.