Shipping & Delivery Policy

This Shipping and Delivery Policy explains how Bakxyshake handles the fulfilment of orders placed on our online store for ice cream shop supplies and serving accessories. It covers how long we take to prepare an order, the carriers and service levels we offer within the United States, what shipping costs to expect, how tracking works, and how we handle the occasional package that is delayed, lost, or damaged. Please read it together with our Returns, Refunds and Exchanges Policy, which governs what happens after your order arrives.

Clause 01Order processing times and cutoffs

Most in-stock orders are processed and handed to the carrier within one to two business days of the order being placed. Business days are Monday through Friday, excluding United States federal holidays. Orders placed on a weekend or a holiday begin processing on the next business day. During periods of unusually high demand, or immediately after a holiday, processing may take an additional day or two, and we will note any known delay on the store where practical.

Orders that clear our systems before our daily cutoff of 1:00 PM Central Time on a business day are counted as received that day for processing purposes. Orders placed after the cutoff are treated as received on the following business day. The cutoff governs when the processing clock starts; it does not by itself guarantee same-day dispatch, since some orders require additional preparation such as engraving.

A small number of orders may take longer to prepare. Custom tool engraving, large multi-case wholesale orders, and items being restocked can each add handling time. Where we expect a meaningful delay on your specific order, we will contact you using the email or phone number on the order.

Clause 02Domestic shipping methods and estimated transit

We ship throughout the United States, including all fifty states, using established national carriers. At checkout you can choose from the service levels below. The transit windows shown are estimates provided by the carriers for business days after an order has been dispatched; they are not guarantees, and they exclude our processing time as well as any carrier delays caused by weather, peak season, or events outside our control.

Delivery estimates lengthen for destinations far from our Missouri fulfilment point, and for Alaska, Hawaii, and United States territories, where some service levels may be limited or unavailable. The options and prices shown at checkout for your specific address are the ones that apply to your order.

Clause 03Shipping costs and free-shipping threshold

Shipping cost is calculated at checkout based on the destination, the weight and dimensions of the items in your cart, and the service level you select. The exact amount is displayed for your review before you confirm and pay, so there are no hidden shipping surprises after an order is placed.

We offer free Standard Ground shipping on domestic orders of $75.00 or more, calculated on the merchandise subtotal after any discounts and before taxes. Orders below that threshold are charged the applicable Standard Ground rate, and faster service levels are available for an additional cost. The free-shipping threshold applies to Standard Ground within the contiguous United States; oversized freight shipments, and destinations such as Alaska, Hawaii, and United States territories, may be quoted separately.

Clause 04Wholesale and bulk shipments

Wholesale and bulk orders are an important part of what we do, and they are handled with a little more care than a single-box order. Larger quantities of holders, dispensers, and storage pans are often consolidated and shipped by pallet through a freight, or less-than-truckload, carrier rather than a parcel service. Freight shipments are scheduled with the carrier and typically require someone to be available to receive the delivery.

If your order ships by freight, we will coordinate the details with you, including any appointment window the carrier offers and whether a liftgate or specific delivery conditions are needed. Business customers on a wholesale account may also arrange standing product lists and scheduled restock deliveries; the commercial terms of those arrangements are set out in our Wholesale and Business Customer Terms. Transit times for freight are generally longer than for parcel service, as reflected in the table above.

Clause 05Tracking your order

Once your order has been dispatched, we send a shipping confirmation to the email address on the order that includes a tracking number and the carrier handling the delivery. You can use that number on the carrier's website to follow your package from our facility to your door. Please allow a little time after dispatch for the first tracking scan to appear; a newly created label can take up to a full business day to register movement in the carrier's system.

If several days pass with no tracking movement, or if the tracking shows the package as delivered but you have not received it, please contact us using the details at the end of this policy so we can help investigate with the carrier.

Clause 06Delivery issues: delays, lost, and damaged in transit

We pack every order carefully so that stainless and cast tools, glass-clear pans, and dispensers travel well. Even so, packages occasionally run into trouble in the carrier network. Here is how we handle the most common situations.

Delayed shipments

Carrier delays from weather, peak-season volume, or local disruptions are outside our control, and a published transit estimate can occasionally slip. If your package is moving but running behind, the tracking will usually show its progress. If it appears genuinely stuck, contact us and we will open an inquiry with the carrier on your behalf.

Lost shipments

If tracking stops updating for an extended period, or a package is marked delivered but cannot be found after checking with others at the address and any safe-drop locations, please contact us promptly. We will file a lost-package claim with the carrier and, once the situation is confirmed, arrange a replacement or a refund in line with our Returns, Refunds and Exchanges Policy. Please reach out within a reasonable time — as a guide, within fourteen days of the last tracking update — so that carrier claim windows are not missed.

Damaged in transit

If your order arrives with visible shipping damage, keep the packaging and the affected items and contact us within a reasonable time, ideally within seven days of delivery. Photographs of the outer box and the damaged goods are very helpful for the carrier claim. We will arrange a replacement of the damaged items or an appropriate refund. Please do not discard damaged items or their packaging until the claim is resolved, as the carrier may need to inspect them.

Clause 07Address accuracy and changes

You are responsible for providing a complete and accurate shipping address, including any suite, unit, or business name needed for delivery. Orders ship to the address entered at checkout, so please review it carefully before confirming. An incorrect or incomplete address is the most common cause of a delayed or failed delivery.

If you notice an error immediately after ordering, contact us as soon as possible. We will do our best to correct the address before the order is dispatched, but once a package is in the carrier's hands we cannot always intercept or redirect it. Reshipping an order that was returned to us because of an address error may incur an additional shipping charge.

Clause 08Undeliverable and refused packages

A package may be returned to us as undeliverable if the address is incorrect, if the carrier cannot access the location after repeated attempts, if delivery is refused, or if a freight appointment cannot be arranged. When a returned package reaches us, we will contact you to arrange reshipment or, where appropriate, a refund of the merchandise value. Please note that the original outbound shipping cost is generally not refundable in these cases, and a further shipping charge may apply to send the order out again.

Clause 09PO boxes, APO, and FPO addresses

Smaller parcel orders can usually be delivered to a PO box or to APO, FPO, and DPO military addresses through the appropriate postal service, and you can enter such an address at checkout. Because these destinations are served only by certain carriers and service levels, some expedited or express options may not be available, and freight or oversized shipments cannot be sent to a PO box or military mailbox. Transit times to APO, FPO, and DPO addresses can be longer than standard domestic delivery.

Clause 10International shipping

At this time, Bakxyshake ships within the United States only, and our checkout is set up for domestic destinations. We do not currently offer direct international shipping. If you are outside the United States and would like to discuss a possible arrangement, please contact us using the details below and we will let you know whether we can help. Any future international service would be subject to its own terms, timeframes, and costs.

Clause 11Taxes and duties

Applicable United States sales tax, where required, is calculated and shown at checkout based on your shipping destination before you confirm your order. Because we currently ship domestically only, customs duties and import taxes do not apply to standard orders. Should we ever arrange a shipment outside the United States by special agreement, any customs duties, import taxes, or brokerage fees imposed by the destination country would be the responsibility of the recipient and would be additional to the price of the goods and shipping.

Clause 12Questions and contact

If you have a question about a shipment, need help with a delivery issue, or want to arrange a bulk or freight order, our team is glad to assist. Please use the plain-text contact details below, or send us a note with the short form beneath them, and we will follow up.